Privacy Policy
This privacy policy explains how WPGuardia™ collects, uses, protects, and shares your personal information when you use our website and services. It outlines your rights and our responsibilities under applicable laws in Pakistan and global data protection standards.
We ask that you read our privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights about your personal information, and how to contact us or the relevant authorities if you have a concern.This privacy policy is divided into the following sections:
- Who we are
- Our website
- Our collection and use of your personal information
- Our legal basis for processing your personal information
- Further information—the personal information we collect, when and how we use it
- Who do we share your personal information with
- Transfer of your information internationally
- Cookies and similar technologies
- Marketing
- Your rights
- Keeping your personal information secure
- How to complain
- Changes to this privacy policy
- How to contact us
1. Who are we
We are WPGuardia™, a Pakistan-based service provider offering website hosting, WordPress management, domain support, and related digital services.We collect, use, and are responsible for certain personal information about you. When we do so, we are responsible as a “data controller” under Pakistan’s Prevention of Electronic Crimes Act (PECA), 2016, and associated data protection practices.2. Our website
This privacy policy relates to your use of our website: www.wpguardia.com.Throughout our website, we may link to other websites operated by third parties, including partners and integrations. These websites may collect personal information through their privacy policies. Please refer to those privacy policies for details on how your data is handled by third-party providers.3. Our collection and use of your personal information
We collect personal information about you when you interact with our website, communicate with us, place an order, request support, or participate in marketing surveys and feedback.This information may be collected directly (e.g., when you sign up or contact us) or indirectly (e.g., when browsing the website, submitting a form, or through automated tools such as cookies).The types of personal information we may collect include:- Name, email address, company name, and phone number
- Billing and address details
- Gateway tokens (we do not store card numbers or banking credentials)
- IP address, browser type, and device information
- Information regarding the services we provide to you
- Login credentials (encrypted), domain, and website data
- Communication history (emails, chats, support tickets)
- Your website usage patterns and referral source
- Any login details you provide for support or migration services
- Create and manage your WPGuardia™ account
- Provide you with hosting, website support, and domain management
- Process your payments and issue invoices
- Migrate your website from another provider (if requested)
- Improve our services and customer experience
- Deliver technical support and follow-ups
- Detect and prevent fraudulent activity
- Communicate updates and changes to your account
- Comply with legal obligations where applicable
4. Our legal basis for processing your personal information
Under applicable Pakistani law and recognized international standards, we process your data based on one or more of the following legal bases:- Consent – Where you have given explicit consent for specific purposes
- Contract – Where processing is necessary to deliver services you have requested or are contractually bound to
- Legal obligation – Where we must process data to comply with applicable laws and regulations
- Legitimate interest – Where the processing supports WPGuardia™ operational, security, or commercial interests in ways that do not override your data rights
5. Further information — the personal information we collect, when and how we use it
| When we collect it | What we collect | How and why we use it |
|---|---|---|
| When you sign up, update your profile, or request a service | Name, contact details, company info | To manage your account, contact you with service updates, and ensure billing accuracy |
| When you browse our website | IP address, location, referrer, search activity | To improve website performance, secure the system, and analyze visitor trends |
| When placing an order | IP, billing info, purchase records | To process your order and prevent fraudulent activity |
| When registering or transferring domains | Registrant name and contact info | To register your domain in line with registrar/ICANN requirements |
| When submitting support requests | Communications history, location data | To track issues, provide timely responses, and monitor service quality |
| When requesting a migration | Login credentials of previous host | To perform the data transfer securely as part of a contract |
| When requesting advanced website support | Admin credentials, DNS login, 3rd-party access details | To deliver the technical support services you have subscribed to |
6. With whom do we share your personal information
We never sell your data to third parties.However, we may share necessary personal information with selected partners or service providers strictly to deliver services on our behalf. These include:- Domain registrars and DNS providers
- Payment processors and billing systems
- Technical support teams
- Security and fraud prevention partners
- Survey, analytics, and email marketing platforms
- CDN, backup, and uptime monitoring tools
- Website support professionals (when explicitly requested)
7. Transfer of your information internationally
While WPGuardia™ is based in Pakistan, certain services may involve international transfers of your data. For example:- Domain ownership data may be shared with registrars in the United States or other countries, depending on the TLD
- Payment processors may be based outside Pakistan
- Technical support or analytics tools may operate on a global infrastructure
8. Cookies and similar technologies
WPGuardia™ uses cookies and related technologies on its website to enhance the user experience and analyze traffic. Cookies allow us to:- Remember your login state or preferences
- Understand visitor behavior
- Improve the performance of our website
- Measure the effectiveness of marketing campaigns
9. Marketing
From time to time, we may send you information about services, offers, or updates that we believe are relevant to you.We will only send marketing messages where we have your express consent or a legitimate interest to do so. You may opt out at any time using the unsubscribe link in our emails or by contacting our support team.We do not send marketing communications through a user dashboard, and you will never receive such messages without prior consent.10. Your rights
Depending on your location and applicable laws, you may have rights over your data, including the right to:- Access your personal information
- Correct or update inaccuracies in your information
- Request the deletion of your data under certain conditions
- Withdraw consent where applicable
- Object to certain forms of processing
- Request that we restrict data processing
- Receive a copy of your data in a portable format
- File a complaint with a supervisory authority
11. Keeping your personal information secure
We take the protection of your information seriously and implement a range of safeguards, including:- Secure server environments
- SSL encryption for all data in transit
- Role-based access controls
- Regular monitoring and backups
- Incident response protocols
